Refund and Cancellation Policy

1. Scope

This policy applies to AutoCore subscriptions sold by Victor Mishkin, trading as AutoCore, Tbilisskaya 13, Almaty 050000, Kazakhstan.

Paddle is the merchant of record for purchases made through Paddle Checkout and handles payment collection, tax, invoicing, and approved refunds.

2. 14-day refund window

You may request a change-of-mind refund within 14 calendar days of the original purchase. This policy does not limit any mandatory consumer rights that apply in your country.

We do not apply an “all sales final” rule. We may ask for information needed to identify the transaction and prevent fraud, but we do not impose unreasonable conditions on eligible requests.

3. How to request a refund

Submit the request through Paddle at https://paddle.net or contact support@myautocore.com with the purchase email and Paddle transaction or receipt number.

Do not send card or bank-account details to AutoCore support.

4. Subscription cancellation

You may cancel a subscription at any time through the billing portal. Unless the checkout or applicable law states otherwise, cancellation stops future renewals and access continues until the end of the paid billing period.

Canceling a subscription does not automatically create a refund. Refund requests are assessed under the 14-day window above and applicable law.

5. Processing and payment method

Approved refunds are issued by Paddle to the original payment method. Processing time depends on Paddle, the payment method, and the customer's bank.

Paddle may contact you for additional information and may show the refund as pending while it is reviewed or processed.

6. Contact

For help locating a transaction or understanding this policy, contact support@myautocore.com. For the refund itself, use https://paddle.net whenever possible.